Contact Us

Support, FAQ & More

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Want more information? Please contact us here with any questions/concerns:

 

15 27th street,
Pgh PA 15222

PHONE: (985) 438-2497
HOURS: M-F, 9:00am - 5:00pm
EMAIL: contact@idelictech.com

 

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Support

Comprehensive service for all our products

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There With You at Every Step

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Support

When you buy Idelic products, our wall-to-wall support is always included. Our support staff is ready to help with any questions or needs you may have, and help you ensure you are getting the most value out of our products. If you ever have a question or need, please contact us and we will try and resolve your issue as quickly as possible.

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No-hassle service

When you buy a SaaS based Idelic product, it's hosted by us and there is never a need to worry about staying up-to-date. Our comprehensive service will automatically push updates and monitor your systems around the clock to ensure you are getting the best possible care, and it's always included at no extra charge.

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Custom for you

If you choose to host our products on premise, we also have several service plan options that you can choose from, giving you the ability to tailor the service to your needs. Our technicians will make all the necessary adjustments and services on a quarterly or bi-annual basis, so you never miss an update or new feature. 

FAQ

if you have questions, we have answers

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What service and support comes with idelic products?


We stand behind every product we offer. That's why you will always get our comprehensive support at every step of the way. If Idelic hosts your application, your products and accounts will updated and monitored around the clock by our service team at no extra charge. We also offer several service packages so you can always have the latest updates, features, and upgrades.

Does Safetybox work with other systems I currently have?


SafetyBox is specifically designed to integrate with other applications you currently use. Whether it's HR, training, telematics, or operations applications, SafetyBox will allow you to tie in all of your systems so you no longer have to jump back and forth between them. You will now have information flowing between them all, cutting out double entry into each system and wasted time, making all of your programs now more valuable and efficient.

how customizable is safetybox, and can i change things after i buy it?


We understand that your business and your needs are not the same as others. SafetyBox comes out of the box with default templates and settings that are commonly seen in the industry, but in our newly redesigned product you can quickly and easily customize it to your needs. Create or remove fields and build custom reports that show only what you need in the way you like to see it. If you don't deal with forklifts, remove the field from your reports. It's simple and in your control. 

DO i need safetybox to use
the driver app?


The driver app works as a stand-alone product and can provide significant value to any fleet. That value is greatly bolstered, however, with the presence of SafetyBox. The app has a smooth and seamless integration with SafetyBox, thereby making it more effective and cutting down on administrative time spent when the two are paired together.

DO i have to buy the whole product or can I pick features to get from safetybox?


SafetyBox is a modular product and can be purchased in sections. You have the ability to choose which pieces of compliance, safety, or risk management you want and at a price you can afford. SafetyBox, however, is meant to be used as a comprehensive and connected product, so buying the whole solution provides the most benefit and gives you the most return on your investment.